Refund Policy

Effective Date: 2026
Website: codestew.com.au

1. Introduction

This Refund Policy outlines the terms under which refunds may be issued for services provided by Code Stew.

This policy is designed in accordance with the Australian Consumer Law (ACL) under the Competition and Consumer Act 2010 (Cth).

2. General Policy

Due to the nature of digital services, all payments made to Code Stew are generally non-refundable, except where required under Australian Consumer Law.

By engaging our services, you acknowledge and agree to this Refund Policy.

3. Refund Eligibility (ACL Compliance)

You may be entitled to a refund, repair, or replacement if:

  • The service has a major failure
  • The service is not delivered within a reasonable timeframe
  • The service is significantly different from what was agreed
  • The service is not fit for its intended purpose

A major failure includes situations where:

  • The service cannot be fixed within a reasonable time
  • The issue is substantial and affects the entire outcome

4. Non-Refundable Situations

Refunds will not be provided in the following cases:

  • Change of mind after work has commenced
  • Delays caused by the client (content, approvals, feedback)
  • Failure to provide required materials or communication
  • Dissatisfaction based on subjective preferences not aligned with agreed scope
  • Completed milestones or delivered work already approved

5. Deposits & Milestone Payments

  • All deposits are non-refundable once the project has started
  • Milestone payments are non-refundable once the related work has been completed and delivered
  • Any unpaid work will remain the property of Code Stew until full payment is received

6. Cancellation Policy

  • Projects may be cancelled in writing (email required)
  • If cancelled before work begins, a partial refund may be considered
  • If cancelled after work has started, charges will apply for work already completed

7. Subscription & Monthly Services

For monthly or recurring services:

  • You may cancel your subscription with prior notice (e.g., 7–14 days)
  • No refunds will be issued for the current billing cycle once it has started
  • Services will continue until the end of the paid period

8. Refund Process

To request a refund, you must:

  • Submit a written request via email
  • Provide details of the issue and supporting evidence

We will review your request and respond within a reasonable timeframe.

9. Chargebacks

Initiating a chargeback without contacting us first may:

  • Result in immediate suspension of services
  • Lead to legal action to recover funds
  • Incur additional administrative or legal fees

10. Limitation of Liability

To the maximum extent permitted by Australian law:

  • Our liability is limited to the amount paid for the specific service
  • We are not liable for indirect or consequential losses (e.g., lost revenue, business interruption)

11. Changes to This Policy

We reserve the right to update this Refund Policy at any time. Updates will be posted on this page.

12. Contact Us

For refund requests or inquiries:

Code Stew
🌐 Website: codestew.com.au
📧 Email: info@codestew.com.au

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